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The National Protective Services Institute

The Premier College for Protection Education and Training 

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Complaint Procedures

Complaints are defined as any student, faculty, or staff concern regarding the school programs, services, or staff. A student, faculty member or staff member who has a concern about a school-related issue is encouraged to schedule a conference with the Academic Director to find resolution (if the issue is regarding grade disputes, please see procedures under “Academic Standards of Progress” in the most recent Academic Catalog). If the issue is not resolved to satisfaction through the conference, the student, faculty member, or staff member can file a formal complaint in writing with the Academic Director who will formally investigate the complaint, take appropriate action, and provide a written response to the individual by the 10th business day after the day the formal written complaint is received. Note: a conference with the Academic Director is not required before a student files a formal written complaint.

Complaints should be e-mailed to Complaints@NPSIonline.net. Additionally, individuals can call (210) 737-7233 to schedule a conference with the Academic Director.

Notification of Complaint to the Texas Workforce Commission

A student who is dissatisfied with the Academic Director’s response can file a complaint with the Texas Workforce Commission.

This school has a Certificate of Approval from the Texas Workforce Commission (TWC).

The TWC-Assigned school number is S3927.

The school’s programs are approved by the TWC, as well as the Texas Department of Public Safety.

Students must address their concerns about this school or any of its educational programs by following the grievance process outlined in the school’s catalog (above). Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform school management.

Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with the TWC, as well as other relevant agencies or accreditors, if applicable.

Information on filing a complaint with the TWC can be found on the TWC’s Career Schools and Colleges website at http://CSC.twc.state.tx.us.

Notification of Complaint to the Texas Higher Education Coordinating Board

After exhausting the Institute’s grievance/complaint process, current, former, and prospective students may initiate a complaint with THECB by sending the required forms either by electronic mail to:

StudentComplaints@thecb.state.tx.us, or by mail to the Texas Higher Education Coordinating Board, College Readiness and Success Division, P.O. Box 12788, Austin, Texas 78711-2788. Facsimile transmissions of the forms are not accepted.

All submitted complaints must include specific complaint forms and other documents which can be downloaded from the THECB website. For more information about the THECB complaint process and/or to download forms, please visit:

http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D

Notification of Complaint to the Texas Department of Public Safety Private Security Bureau

For courses regulated by the Texas Department of Public Safety Private Security Bureau (NPSI's School License #F01081), complaints may be directed to: Texas Department of Public Safety Licensing and Registration Service –Private Security Program, P.O. Box 4087 Austin, Texas 78773-0001 512-424-7293 or e-mailed to: RSD_Customer_Relations@dps.texas.gov

Notification of Complaint to the Texas Attorney General

After exhausting the grievance/complaint process through the Institute, Texas Workforce Commission, and Texas Higher Education Coordinating Board, students may initiate a complaint with the Texas Attorney General through the use of an online complaint form at:

https://www.texasattorneygeneral.gov/consumer/complain.shtml

or by sending the required forms (found on the same page as the online complaint form) by mail to:

Office of the Attorney General

Consumer Protection Division

P.O. Box 12548

Austin, TX 78711-2548